These Terms of Service ('Terms') constitute a legally binding agreement between you and Pristine InfoSolutions LLC governing your access to and use of our website, platforms, and cybersecurity services. Please read these Terms carefully before using our services.
| Term | Definition |
|---|---|
| "Pristine", "we", "us", "our" | Pristine InfoSolutions LLC, a limited liability company registered in the Kingdom of Saudi Arabia, NUN: 7054095430, with registered offices at King Fahd Road, Olaya District, Riyadh 12211 |
| "Client", "you", "your" | The legal entity or individual who engages Pristine for services, accepts a Statement of Work, or accesses the Pristine website |
| "Services" | All cybersecurity services, managed security services, compliance advisory, training, software, and related professional services provided by Pristine as described in a Statement of Work or Service Agreement |
| "Website" | The Pristine website accessible at pristinesaudi.com and all associated subdomains, portals, and digital platforms operated by Pristine |
| "Confidential Information" | All non-public information disclosed by either party including technical data, trade secrets, business information, client data, security findings, vulnerability data, and any information marked as confidential or that a reasonable person would understand to be confidential |
| "Deliverables" | Reports, assessments, policies, recommendations, code, tools, and any other work product specifically created by Pristine for the Client pursuant to a Statement of Work |
| "Statement of Work" or "SOW" | A written document, including an accepted proposal or order form, specifying the scope, timeline, fees, and deliverables for a specific engagement |
All Pristine services are provided pursuant to a mutually executed Statement of Work (SOW) or Service Agreement. No services will commence until: (i) a SOW has been signed by authorised representatives of both parties; (ii) all required authorisations, written approvals, and scope confirmations have been obtained; and (iii) any required advance payments have been received.
The Client agrees to: (i) provide timely, complete, and accurate information, access, and cooperation reasonably required for Pristine to perform the services; (ii) designate an authorised representative with appropriate technical and decision-making authority; (iii) ensure that Pristine personnel are provided with safe and appropriate working conditions where on-site access is required; (iv) promptly review and respond to all deliverables, queries, and requests within agreed timeframes; and (v) implement security findings and recommendations within agreed remediation timelines.
Each party retains ownership of all intellectual property rights in materials, tools, methodologies, frameworks, and know-how that existed prior to the commencement of any engagement ('Pre-Existing IP'). Pristine retains all rights in its proprietary security testing tools, SIEM correlation rules, detection methodologies, training materials, and operational frameworks. Nothing in these Terms transfers ownership of Pristine's Pre-Existing IP to the Client.
Subject to full payment of all fees due under the applicable SOW, Pristine grants the Client a perpetual, irrevocable, non-exclusive, non-transferable licence to use Deliverables specifically created for the Client. The Client may not: (i) resell, sublicense, or commercially exploit Deliverables; (ii) use Deliverables in any manner that implies Pristine endorses products or services not provided by Pristine; or (iii) remove or alter any Pristine proprietary notices, markings, or attributions.
All content published on the Pristine website — including text, images, graphics, logos, data compilations, and software — is owned by or licensed to Pristine and is protected by Saudi intellectual property law, international copyright treaties, and applicable national laws. Unauthorised reproduction, distribution, modification, or commercial use of website content is strictly prohibited and may give rise to civil and criminal liability.
Any feedback, suggestions, or ideas you provide to Pristine regarding our services or website may be used by Pristine without restriction, compensation, or attribution. By providing feedback, you assign to Pristine all intellectual property rights in such feedback.
Both parties acknowledge that during the course of an engagement, each party may receive Confidential Information of the other party. Each party agrees to: (i) hold all Confidential Information in strict confidence using no less than the degree of care it uses to protect its own confidential information, but in any event no less than reasonable care; (ii) not disclose Confidential Information to any third party without prior written consent; and (iii) use Confidential Information solely for the purpose of performing obligations or exercising rights under the applicable SOW.
Confidentiality obligations do not apply to information that: (i) is or becomes publicly available through no fault of the receiving party; (ii) was rightfully in the receiving party's possession prior to disclosure; (iii) is independently developed by the receiving party without use of Confidential Information; or (iv) is required to be disclosed by applicable law, court order, or regulatory requirement, provided that the disclosing party gives prompt written notice to the other party before disclosure where legally permitted.
Confidentiality obligations survive termination or expiry of these Terms and any SOW for a period of five (5) years. For security findings, incident data, and information classified as Top Secret or Confidential under applicable NCA classification standards, confidentiality obligations survive indefinitely.
Fees for Pristine services are as specified in the applicable SOW or Service Agreement. Unless otherwise agreed in writing, all fees are quoted in Saudi Riyals (SAR) and are exclusive of value added tax (VAT), withholding tax, and any other taxes or levies imposed by applicable law. All applicable taxes will be added to invoices as required by ZATCA regulations.
Late payment interest at the rate of 1.5% per month (or the maximum rate permitted by Saudi law, whichever is lower) will accrue on overdue amounts from the date payment was due. Pristine reserves the right to suspend services upon 14 days' written notice if payment is overdue by more than 30 days, without liability to the Client for any loss or damage arising from such suspension.
If the Client disputes any portion of an invoice in good faith, the Client must notify Pristine in writing within ten (10) business days of receipt, specifying the nature and amount of the dispute. Undisputed portions of invoices must be paid by the original due date. The parties will use reasonable endeavours to resolve any billing dispute within 30 days of notification.
To the maximum extent permitted by applicable law, Pristine shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, revenue, data, business opportunity, or goodwill, even if Pristine has been advised of the possibility of such damages. This exclusion applies notwithstanding the failure of any essential purpose of any limited remedy.
The limitations in Clauses 6.1 and 6.2 do not apply to: (i) liability for death or personal injury caused by Pristine's gross negligence or wilful misconduct; (ii) fraudulent misrepresentation; (iii) breaches of confidentiality obligations; (iv) infringement of intellectual property rights; or (v) any liability that cannot be excluded or limited by applicable law.
The Client shall indemnify, defend, and hold harmless Pristine, its officers, directors, employees, agents, and contractors from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from: (i) Client's breach of these Terms or any SOW; (ii) Client's unauthorised use of services or website; (iii) Client's violation of applicable law; (iv) any claim that Client's data or systems infringe third-party rights; or (v) security testing conducted by Pristine within scope as authorised by the Client.
The Client acknowledges that cybersecurity is an evolving field and that no security measure can provide absolute protection against all possible threats. Pristine's services are designed to identify vulnerabilities and improve security posture, but Pristine does not guarantee that: (i) all vulnerabilities will be identified; (ii) no breach or incident will occur following completion of services; or (iii) remediated vulnerabilities will not recur due to subsequent system changes or new threat vectors.
These Terms apply from the date you first access the Pristine website or execute a SOW and continue until terminated in accordance with this Clause 7.
Either party may terminate any SOW for convenience upon thirty (30) days' written notice to the other party. Upon termination for convenience: (i) the Client shall pay for all services rendered and expenses incurred up to the termination date; (ii) Pristine shall provide the Client with all completed or partially completed deliverables; and (iii) neither party shall have further obligations to the other except for obligations that survive termination.
Either party may terminate any SOW with immediate effect by written notice if the other party: (i) materially breaches these Terms or the SOW and fails to remedy such breach within fourteen (14) days of written notice; (ii) becomes insolvent, enters administration, receivership, or liquidation; (iii) ceases to carry on business; or (iv) in the case of the Client, fails to pay any undisputed invoice within 30 days of its due date.
Upon termination or expiry: (i) all licences granted to the Client under these Terms terminate immediately; (ii) each party shall promptly return or destroy the other party's Confidential Information; (iii) all accrued payment obligations survive; and (iv) Clauses 3, 4, 5, 6, 7.4, 8, 9, and 10 survive termination indefinitely.
Pristine maintains a zero-tolerance policy for bribery and corruption in all its forms. Both parties represent and warrant that they will comply with all applicable anti-bribery and anti-corruption laws, including the Saudi Anti-Bribery Law (Royal Decree No. M/36, 2017), the UK Bribery Act 2010, and the US Foreign Corrupt Practices Act (FCPA) where applicable. Neither party will offer, pay, solicit, or accept any bribe, facilitation payment, or improper advantage in connection with these Terms.
Both parties represent and warrant compliance with applicable anti-money laundering laws, including Saudi Arabia's Anti-Money Laundering Law (Royal Decree No. M/20, 2003, as amended) and all applicable FATF recommendations. Pristine reserves the right to conduct due diligence on prospective clients and to terminate services if there are reasonable grounds to suspect the Client is engaged in money laundering, terrorist financing, or related activities.
Both parties will comply with all applicable export control laws and economic sanctions regimes, including those imposed by the Kingdom of Saudi Arabia, the United Nations Security Council, the United States (OFAC), and the European Union. Pristine will not provide services to any person or entity subject to applicable sanctions or that would result in a violation of export control laws. The Client represents that neither it nor any of its beneficial owners are subject to applicable sanctions.
All security testing and ethical hacking services are conducted strictly within agreed scope and in compliance with Pristine's Professional Ethics Code. Pristine personnel are prohibited from: (i) accessing systems or data outside the agreed testing scope; (ii) retaining, copying, or using client data for any unauthorised purpose; (iii) disclosing security vulnerabilities to any party other than the Client; or (iv) conducting any activity that could expose the Client or third parties to harm.
These Terms and any SOW shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, including the Commercial Court Law (Royal Decree M/93 of 2020) and all applicable regulations and Royal Decrees.
In the event of any dispute, controversy, or claim arising from or in connection with these Terms or any SOW, the parties shall first attempt to resolve the matter amicably through good-faith negotiation between senior representatives of each party. Either party may initiate this process by providing written notice to the other, and the parties shall negotiate in good faith for a period of thirty (30) calendar days from such notice before commencing formal proceedings.
If amicable resolution is not achieved within 30 days, the dispute shall be referred to and finally resolved by arbitration under the Rules of the Saudi Centre for Commercial Arbitration (SCCA), which Rules are deemed to be incorporated by reference. The seat of arbitration shall be Riyadh, Kingdom of Saudi Arabia. The language of the arbitration shall be Arabic (with English translation if agreed). The number of arbitrators shall be one (1) for disputes below SAR 500,000 and three (3) for disputes of SAR 500,000 or above. The arbitral award shall be final and binding on both parties.
Notwithstanding Clause 9.3, either party may seek urgent injunctive or other equitable relief from the competent courts of the Kingdom of Saudi Arabia where necessary to prevent irreparable harm, protect confidential information or intellectual property rights, or enforce payment obligations. Such court proceedings shall not waive the right to arbitration for other aspects of the dispute.
These Terms, together with the applicable SOW, Privacy Policy, and any other documents expressly incorporated by reference, constitute the entire agreement between the parties with respect to their subject matter and supersede all prior and contemporaneous agreements, representations, warranties, and understandings.
Pristine reserves the right to amend these Terms at any time. Material changes will be communicated by email or prominent notice on the website at least 30 days before taking effect. Your continued use of services after the effective date constitutes acceptance of the amended Terms.
Neither party shall be liable for delay or failure in performance resulting from causes beyond that party's reasonable control, including acts of God, war, terrorism, civil unrest, government actions, pandemic, cyber attacks attributable to state-sponsored actors, or failures of third-party infrastructure providers. The affected party shall notify the other as soon as reasonably practicable and shall use commercially reasonable efforts to mitigate the impact and resume performance.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a competent court or arbitrator, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions of these Terms shall continue in full force and effect.
No failure or delay by either party in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof. No single or partial exercise of any right shall preclude any further or other exercise of that right or of any other right.
The Client may not assign, transfer, or delegate any of its rights or obligations under these Terms or any SOW without Pristine's prior written consent. Pristine may assign these Terms to any affiliate, successor entity, or acquirer of all or substantially all of Pristine's business without the Client's consent, provided that the assignee assumes all obligations hereunder.
These Terms are executed in both Arabic and English. In the event of any conflict or inconsistency between the Arabic and English versions, the Arabic text shall prevail for proceedings before Saudi courts and regulatory authorities, and the English text shall prevail for international arbitration proceedings.