🇸🇦 Kingdom of Saudi Arabia 📞 +966 549983377 ✉ contact@pristinesaudi.com
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24/7 Emergency Incident Response · Riyadh, Saudi Arabia

When the
Breach Happens,
We Answer.

Saudi Arabia's fastest incident response team — 24/7 emergency availability, on-site Riyadh deployment within 2 hours, and certified DFIR investigators with deep experience in Saudi threat actor TTPs. NCA mandatory incident notification managed end-to-end.

2hrOn-Site Riyadh Deploy
24/7Emergency Hotline
300+Incidents Resolved
100%Containment Rate
IR COMMAND CENTER · ACTIVE INCIDENT
LIVE RESPONSE
// Active Incident Timeline
00:00 Ransomware detected — 47 endpoints encrypted · Bank KSA
00:03 IR Commander engaged · Incident bridge open
00:09 Network segmentation initiated · C2 blocked
00:14 DFIR team dispatched · ETA 1h 46min to site
00:47 Spread contained · Backup validation in progress
47
Endpoints Affected
CONTAINED
47 min response
Emergency IR 24/7
2hr Riyadh Deploy
Ransomware Response
DFIR Forensics
NCA Notification
Threat Eradication
Evidence Preservation
Business Recovery
Tabletop Exercises
IR Retainer
Emergency IR 24/7
2hr Riyadh Deploy
Ransomware Response
DFIR Forensics
NCA Notification
Threat Eradication
Evidence Preservation
Business Recovery
Tabletop Exercises
IR Retainer

Every Hour of Dwell Time Costs More

The average Saudi enterprise takes 197 days to detect a breach — and every day the attacker remains inside your network compounds the damage. Pristine's IR team cuts that dwell time to hours and limits breach impact through rapid containment, evidence preservation, and coordinated NCA notification.

  • 24/7 emergency hotline — IR Commander engaged within 15 minutes of call
  • On-site deployment in Riyadh within 2 hours — GCC-wide within 8 hours
  • NCA mandatory incident notification managed — 72-hour regulatory deadline met
  • 300+ incidents resolved including Shamoon variants, APT34 intrusions, and ransomware campaigns
  • Forensically sound evidence preservation — chain of custody maintained for legal proceedings
🚨 Emergency Line → IR Retainer Enquiry

<15 Min Engage

IR Commander engaged within 15 minutes of emergency call — triage begins immediately, no waiting for business hours.

🔬

DFIR Certified

GCFE, GCFA, and EnCase certified investigators with Saudi-specific threat actor knowledge and court-admissible forensics.

🛡️

100% Containment

300+ incident engagements with 100% threat containment success rate — no client has experienced re-infection following our IR.

📋

NCA Notification

Pristine manages NCA mandatory incident notification on your behalf — meeting the 72-hour regulatory deadline every time.

Incident Response Services

Comprehensive incident response from first call through to full recovery and regulatory compliance — all under one team.

🚨

Emergency IR — 24/7

Round-the-clock emergency incident response — on-site in Riyadh within 2 hours, GCC-wide within 8. Our IR Commanders are senior analysts with direct escalation authority — no junior responders during a crisis.

Emergency24/72hr DeployCrisis
🔬

Digital Forensics & Investigation

GCFE/GCFA-certified forensic investigators performing full-scope digital forensics — disk imaging, memory forensics, network traffic analysis, log reconstruction, and attack timeline development.

DFIRForensicsGCFEGCFAMemory
💥

Ransomware Containment

Specialist ransomware response — rapid network segmentation, backup validation, decryption assessment, negotiation advisory, and recovery orchestration. Experience with all major ransomware families targeting Saudi organisations.

RansomwareContainmentRecoveryDecryption
🧹

Threat Eradication

Complete attacker eviction — identifying all persistence mechanisms, backdoors, web shells, and compromised accounts. No threat actor leaves your environment while Pristine is engaged.

EradicationPersistenceBackdoorsClean-Up
📋

NCA Regulatory Notification

Management of NCA mandatory incident notification — assessing notifiability, drafting regulatory submissions in Arabic, managing the NCA dialogue, and coordinating with CERT-SA throughout the incident lifecycle.

NCACERT-SANotificationRegulatoryArabic
🔄

Business Recovery

Systematic business restoration — prioritised system recovery, data integrity verification, clean environment validation, and return-to-operations planning. Recovery SLAs defined before engagement begins.

RecoveryRTORPOBusiness Continuity
📊

Post-Incident Report

Comprehensive bilingual post-incident report — executive summary in Arabic, technical root cause analysis, attack timeline, Indicators of Compromise (IoCs), and prioritised hardening recommendations.

PIRRoot CauseArabicIoCRecommendations
🎯

IR Retainer Programme

Pre-positioned incident response capability — guaranteed 15-minute engagement SLA, monthly threat briefings, quarterly tabletop exercises, and pre-approved network access for rapid deployment.

RetainerSLATabletopPreparedness
🧪

Tabletop Exercises

Executive and technical tabletop exercises simulating realistic Saudi threat scenarios — ransomware, APT intrusion, supply chain attack, and insider threat. Full bilingual facilitation with NCA-aligned learning objectives.

TabletopSimulationRansomwareAPTExecutive

Incident Response Programmes

Pre-position your incident response capability before the breach — not after.

// Package 01
IR Essential

On-demand IR response for organisations without a retainer — available 24/7 but without guaranteed SLA or pre-positioned access.

  • 24/7 emergency response availability
  • IR Commander engagement within 4 hours
  • Ransomware and malware response
  • Basic forensic investigation
  • NCA incident notification support
  • Post-incident report (bilingual)
  • Threat eradication and clean-up
  • 48-hour minimum engagement window
Enquire — Essential →
// Package 03
IR Enterprise

Full IR programme with embedded capability — dedicated IR analyst, custom playbooks, and proactive threat hunting to prevent incidents.

  • All Retainer features included
  • Named dedicated IR analyst (embedded)
  • Custom SOAR playbook development
  • Proactive threat hunting (monthly)
  • Executive IR training programme
  • Annual breach simulation exercise
  • Full forensic lab capability on-site
  • Regulatory relationship management
Enquire — Enterprise →

Why Saudi Organisations Trust Pristine for IR

Fastest Response in KSA

2-hour on-site deployment in Riyadh — the fastest guaranteed incident response SLA in the Saudi market. When attackers are inside your network, speed is survival.

🔬

Saudi Threat Expertise

300+ Saudi incidents resolved including APT34/OilRig intrusions, Shamoon wiper malware, and TA505 ransomware. Our investigators know how Saudi-targeting threat actors operate.

📋

NCA Notification Managed

Pristine manages the entire NCA mandatory notification process — assessing notifiability, drafting Arabic submissions, and managing the regulatory dialogue so you don't miss the 72-hour deadline.

🔗

Forensically Sound

All evidence collected to court-admissible standards — chain of custody maintained, write-blockers used on all forensic imaging, and expert witness testimony available for legal proceedings.

🛡️

100% Containment Record

In 300+ incident engagements, Pristine has never failed to contain an active threat. No client has experienced re-infection following a Pristine IR engagement.

🌐

Bilingual Crisis Communication

Crisis communications, board briefings, and regulatory notifications in Arabic and English simultaneously — ensuring accurate, consistent messaging throughout the incident lifecycle.

What Our IR Clients Say

★★★★★

We discovered ransomware at 2:47am. Pristine's IR Commander was on a call with our CISO within 8 minutes, network segmentation was initiated remotely within 20 minutes, and their team was physically on-site by 5:15am. They contained the outbreak before our US parent company was even aware. Exceptional response capability.

HK
Hamad Al-Khalid
CISO, Saudi Commercial Bank
★★★★★

The NCA notification Pristine managed on our behalf was submitted within 36 hours of breach confirmation — well within the 72-hour requirement. Their Arabic regulatory submission was accepted without any clarification requests. The regulators commended the quality of our breach response. That was entirely Pristine's work.

SA
Sara Al-Mohammed
Legal Director, Saudi Telecom Entity
★★★★★

After an APT34 intrusion that our perimeter defences completely missed, Pristine reconstructed the entire attack timeline from Day 0 to detection — 4 months of attacker activity mapped with forensic precision. The report was court-ready and directly supported our legal proceedings. Outstanding forensic capability.

FM
Faisal Al-Mutairi
CEO, Saudi Technology Company

Incident Response FAQs

Our 24/7 emergency incident response line is +966 549983377. This number is answered by a senior IR analyst at all hours — not a voicemail or junior helpdesk. For existing retainer clients, a dedicated emergency line is provided during onboarding with direct escalation to your named IR Commander.
Pristine guarantees on-site deployment in Riyadh within 2 hours of engagement confirmation for retainer clients. For non-retainer emergency engagements, typical on-site time is 3-4 hours. GCC-wide deployment — Dubai, Bahrain, Doha — is achievable within 8 hours.
Saudi organisations subject to NCA regulation must report significant cybersecurity incidents to the NCA within 72 hours of discovery. The notification must be in Arabic and must include the nature of the incident, affected systems, initial impact assessment, and remediation steps taken. Pristine manages this process end-to-end — assessing notifiability, drafting the Arabic notification, and managing the NCA relationship throughout.
Yes — ransomware response is available on an emergency basis without a retainer. However, retainer clients receive significantly faster response (guaranteed <2 hours vs 3-4 hours for non-retainer), pre-approved network access (eliminating onboarding delays), and pre-built knowledge of your environment. We strongly recommend the IR Retainer for organisations in high-risk sectors including banking, energy, and government.
Pristine's standard post-incident report includes: executive summary in Arabic for board presentation; technical root cause analysis; full attack timeline from initial access to detection; complete Indicators of Compromise (IoCs) for threat intelligence sharing; affected systems and data inventory; regulatory compliance status; and a prioritised hardening roadmap to prevent recurrence. All reports are bilingual Arabic and English.
Yes — NCA ECC Domain 3 (Cybersecurity Resilience) requires organisations to test their incident response procedures through exercises. Pristine's tabletop exercises are specifically designed to satisfy this requirement, with exercise design, facilitation, and post-exercise reports all formatted for NCA evidence submission.

Active Breach?
Call Now: +966 549983377

Our IR Commander picks up 24/7. No voicemail. No wait. Just immediate expert response from Saudi Arabia's most experienced incident response team.

📍 Riyadh, Saudi Arabia

Request Your Free Assessment

A senior Pristine specialist will contact you within 4 business hours.

🔒 Data processed within Saudi Arabia · PDPL compliant · Response within 4 business hours

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