Let's Secure
Your Organisation.

For form submissions and email enquiries, Pristine targets an initial response within 4 business hours — Sunday through Thursday, 8:00am to 6:00pm KSA time. For urgent security incidents outside business hours, call our 24/7 emergency hotline at +966 549983377 — this line is answered directly by a senior IR analyst at all times. No voicemail, no hold queue.

Yes — Pristine's initial security assessment is completely free and carries no obligation. Our senior consultants will evaluate your current security posture, identify your most critical gaps, and provide a prioritised improvement roadmap. We believe in demonstrating our expertise before asking you to engage commercially. Most organisations find significant value in the free assessment itself.

No — Pristine serves clients who prefer English, Arabic, or both. All our deliverables are available in Arabic and English simultaneously. However, we have a specific capability advantage for Arabic-speaking clients and Saudi regulatory environments: our Arabic-native technical documentation and regulatory expertise are unmatched in the market.

The more context you can provide, the more specific our initial response can be. Helpful information includes: your industry sector and organisation size; which compliance frameworks apply to you (NCA ECC, SAMA, ISO 27001, PDPL, PCI DSS); your most pressing security challenge or upcoming audit deadline; and any existing security technology in place. For incident response calls, have your IT contact and decision-maker available.

Yes — Pristine works with clients across the GCC and beyond through our Dubai, Bahrain, Singapore, and India offices. We have particular expertise in Saudi and GCC regulatory frameworks and primarily serve organisations with a Saudi Arabia connection or regional presence. For purely international (non-GCC) clients, our services focus on standard international frameworks including ISO 27001, GDPR, and PCI DSS.

After the free initial assessment, Pristine proposes a defined scope of work with fixed pricing, delivery timeline, and clear outcomes. All engagements are scoped and priced before commencement — no open-ended billing. Pristine works on project, retainer, and managed service models depending on the nature of the engagement. Payment terms, confidentiality agreements, and service level agreements are agreed before work commences.